Do I need an account to place an order?
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a STOVIGLIE account.
If you create a STOVIGLIE account and place an order, you'll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
Here’s how:
Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Sure. Our global Customer Service advisors are happy to assist you with this.
Yes, you may be able to cancel some items before we prepare your order. Head to Contact Us, mention your order number and the reason for return, alternatively you can write an email to info@stoviglieshop.com
You can't add items to an existing order, but you can place a new order for any additional pieces.
It's down to our unique business model. At STOVIGLIE, you're shopping items from our luxury brands and partner boutiques worldwide.
Prices are determined by each STOVIGLIE brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price.
Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order.
To view the most accurate prices, select your delivery destination on our website.
If you pay by debit card, cryptocurrency or PayPal, STOVIGLIE will take payment when you place your order.
For your safety, security checks are taken on all payments made to us at the time of purchase.
Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.
The good news is we offer Free Delivery for orders delivered to the U.S.
Once your order is confirmed, we'll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 7-14 business days. If you ordered from multiple STOVIGLIE brands and partner boutiques, your items will arrive separately. We'll email you with the tracking information and an estimated delivery date when each item is sent.
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. You can use our Contact Us form or write to us via email on info@stoviglieshop.com to return any unwanted items.
Certain items are not subject to returns, please read the product description carefully to identify if the item you have picked has such a condition.
All items need to be returned in their original packaging and the labels need to be intact.
Our payment provider will use the email address you provided at checkout and email you as soon as your refund has been processed.
Follow these steps to prepare your item:
If you're returning to multiple locations, please pack the items separately and attach the corresponding Return Label to the outside of each package.
You can track your return by using the tracking number assigned to your Return Label. Once your return has been received by our brand or partner boutique, it can take up to 6 calendar days to process. As soon as it's accepted, we'll send you a confirmation email.
Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.
